FAQs

POLICIES, WAIVERS & PROTOCOLS
 

1. What is your refund policy? 

Refund Policy
 

2. How is your club implementing COVID-19 safety measures?

We take pride in ensuring the safety of our members, staff, volunteers, and guests. We closely follow the recommendations and protocols disseminated by the Government of Ontario and the North Bay Parry Sound District Health Unit. We take precautionary steps in providing protection to individuals while at our facility, including physical distancing, mandatory face coverings, thorough sanitization of surfaces and acknowledgement of our COVID-19 Declaration of Compliance. Please review files below.

COVID-19 Declaration of Compliance
 

COVID-19 Screening Tool
 

Procedure for Managing Positive COVID-19 Case(s)
 

3. Where can I find your liability waiver?

Participant Liability Waiver

Minor Participant Liability Waiver
 

4. Does your club have resources for concussion safety?

We have concussion protocols and resources to help protect our members and guests. Please review files below.

Participant Concussion Code of Conduct
 

Concussion Removal and Return to Sport Protocol

 

5. Where can I find your Member Code of Conduct, Harassment Policy and General Club Rules?

These policies/protocols will be located in your member package, if you require this information prior to registration, please contact us.
 

MEMBERSHIP & REGISTRATION
 

1. How do I register?

Registration can be completed through our online registration system, Curling I/O. If you have registered with us before, please make sure you use the same profile that has been created. Please watch our instructional video's below for more information. If you need further assistance, please contact us.

Profile & Membership Registration
 

Student Discount Registration
 

Registering to be a Spare

 

2. Why is our club a member of the Curling Canada and Northern Ontario Curling Association? 

Curling Canada and NOCA are national and provincial association, respectively that governs the sport of curling. Being a recognized member of these organizations offers our club and members many benefits including but not limited to; the ability to host high level tournaments, assisting in grant applications, full access to a high level registration system, and various programming options for our club. 
 

3. How does the membership structure work? 

The membership and program fees increase every year by 2%. To provide clarity, our membership is broken down into 4 fees (membership fee, capital fee, Curling Canada and NOCA fee). The capital fee goes into our reserve fund to assist with capital projects at the facility.